Q. How do I place an order?
The easiest way to begin is to click on the item from our site that you would like to purchase.Each product listing has an “Add to cart” button on the right hand side of the page. Click on this button and you will see your product being added to your Trolley - this is shown as an animation.
Q. In what currency do you accept payment?
We accept payment in AUS$ only.
Q. Is the price include or exclude GST?
All our prices are EXCLUDING GST
Q: What form of payment do you accept?
We accept all major credit cards (Visa, Master and American Express) and PAYPAL. We also accept Bank Deposit, EFT and by Cheque. Payment details are provided on the invoice.
Q: Can I pick up my order?
Yes, we allow pickups from our warehouse during weekdays 10am – 5pm only.
Q: Can you print my logo?
Yes we do custom printed carry products for all categories at very economical rates as we do it in overseas.
Q: What format do you prefer for artwork files?
In order to prevent delays and minimise costs, print ready artwork in high resolution CMYK pdf or tiff formats are preferred. However vector formats such as ai files and eps files may be used if converted to CMYK and supplied with all fonts and PMS colour codes.
Q: Do you deliver anywhere in Australia?
Yes, anywhere in Australia within our courier range (almost 95% places covered)
Q: What is the delivery charge?
We offer discounted delivery charge for all major cities within Australia. The delivery charge can be calculated in check-out process before placing the order. In shopping cart page you will find “Estimate Shipping Cost” calculation zone where you can put your state and postcode and click on GET A QUOTE – we will provide delivery charge for your order immediately.
Q: Do you ship orders outside of Australia?
No, we only ship to addresses within Australia.
Q: How long does dispatch and delivery take?
Items are generally sent within 24 hours of payment being received. Once items are dispatched, regular courier delivery times apply - however, you will be able to trace your delivery online during the entire shipment. All of our items are covered by transit insurance so in the unlikely event that your item is lost in transit, Ozepac will replace at our cost.
Q: What happens if some of my orders are damaged in transit?
Great care is taken in packing your orders however if you have any breakages in transit then contact us and we’ll be happy to replace or refund your account with prior arrangement.
Q: Can I send items to a different address from my billing address?
Yes you are able to send an item to an address other than your billing address. To do this, simply enter the address you wish to have the item delivered to in the “Shipping Address” field. The invoice for your purchase will be emailed directly to the email address on your account.
Q: How do I know when my order has been sent?
Once your items have been dispatched, you will receive an email from us with details on how to track the delivery online. To track a delivery online:If you have any queries regarding your delivery please contact us 1300 662 042 for your tracking number.
Q: How are orders sent and what happens if I’m not home for delivery?
Your order will be sent via courier, a receipted delivery service within Australia. With this service, a Courier driver will attempt delivery of your item and if there is no one at home, they will leave a note so you can contact them to collect your delivery or reschedule for delivery.
Q: My order has not arrived. What can I do?
If you have not received with the estimated time outlined in table below, please give us a call on 1300 662 042 or email us info@wholesaletshirt.com.au
Estimated Regular Transit & Delivery Time:
| Delivery Area | Approximate delivery time (working days) |
|---|---|
| Sydney Metro | Overnight or 1-2 days |
| Outer SYD, CAN, MEL & BRI metro | 2 - 3 days |
| Regional NSW, VIC, QLD, Adelaide & All TAS | 3 - 5 days |
| Country QLD & Norfolk Island | 4 - 6 days |
| Perth metro area | 5 - 7 days |
| Regional SA, NT and WA | 8 - 10 days |
Q: Which product material is most environmentally friendly?
Natural jute is one of the most environmentally friendly fabrics for reusable products but most commonly used materials have their advantages and disadvantages. NWPP is a product of the petrochemical industry and although it is not biodegradable or compostable it is not so environmentally hazardous as many other plastics since it does degrade into minute pieces of plastic. Although it is recyclable, in practice very few products are actually recycled. Whereas cotton or calico is a natural fibre which is biodegradable and compostable the growth of cotton does use considerable resources. Organic cotton is much more preferable to conventional cotton.
For any more questions...
Should you have anymore questions or discuss it further please contact us 1300 662 042 or send an email to info@wholesaletshirt.com.au, we will contact you shortly.
Thank you.