Return & Exchange

31-day returns on blank stock. Changed your mind, ordered the wrong size, or a colour didn’t suit? You have 31 days from the date of purchase to return unworn, undecorated blank garments for a refund, credit or exchange. Faulty or incorrectly supplied items are always covered under the Australian Consumer Law, regardless of the 31-day window.

The 3 rules of returns

To be accepted for a change-of-mind return, item(s) must be:

1. Returned within 31 days of purchase;
2. Unworn, unwashed and undecorated, with the original tags still attached; and
3. In the original packaging, in resalable condition.

A restocking fee of $30 per brand applies to change-of-mind returns. Return freight is at your cost. Garments that have been printed, embroidered or otherwise decorated – by us or by you – cannot be returned for change of mind.

How to return

1. Email sales@wholesaletshirt.com.au within 31 days of purchase with your order number, the items you wish to return, and whether you’d like a refund, store credit or an exchange.
2. Pack the items in their original packaging and send them to:
   FM Apparels – Returns
   U 28, 2 O’Connell St
   PARRAMATTA NSW 2150
3. Post the parcel within 7 working days of contacting us and keep your tracking number. Goods remain your responsibility until they reach us.

If goods are not returned as required, we may charge a sum not exceeding the direct cost of recovering them.

Exchanges

We offer exchanges for a different size or colour of the same item. Contact our Customer Service team and, if stock is available, we will hold it for you for 14 days (after which it is automatically released), so send your return back as soon as possible to secure your chosen size.

Refunds

Refunds are paid by direct deposit to your nominated bank account, for the goods only – original shipping and handling costs are not refunded on change-of-mind returns, and the $30 per-brand restocking fee is deducted.

Store credit: if you prefer, we can issue the amount as credit on your account to use on your next order.

Processing time: refunds and credits are processed within 10 business days of the return arriving at our warehouse and passing inspection. Your bank may take a few extra days to show the funds.

If your item is faulty

We aim to supply garments of the highest standard. If you receive an item with a defect, contact our Customer Service team so we can resolve it as quickly as possible – please include a photo or two showing the fault, which speeds things up. For faulty goods we reimburse reasonable return freight and no restocking fee applies; you can choose a replacement, repair or refund as provided under the Australian Consumer Law.

If you received an item you didn’t order

If you received something different to what you ordered, contact Customer Service and we will arrange the correct item and collection of the wrong one at our cost.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010) and the Fair Trading Acts of the States and Territories. Nothing in this policy limits those rights.

Questions? Call us on 1300 662 042 or email sales@wholesaletshirt.com.au.

Thank you for being with us!