We have 3 rules of returns
Item(s) need to be returned
- within 7 days of purchase;
- Unworn and unused with the original tags still attached; and
- In the original packaging which must be in the original condition.
To exercise your right of cancellation, you must immediately send an email to firstname.lastname@example.org stating your order acknowledgement number and that you wish to cancel your order. You must then arrange for the goods to be returned to the following address:
Unit 9, 175 Briens Rd, NORTHMEAD NSW 2152
It has to be returned within 7 working days of informing us of your cancellation and returning them at your cost.
Once you have notified us that you are cancelling the order, we will refund or re-credit you within 10 days for any sum that has been paid by you or debited from your credit card for the goods only, and not for the packing and shipping costs, only after the cancelled items have been received in good condition by us.
If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
* The Commonwealth Trade Practices Act 1974 and Fair Trading Acts
* Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the Commonwealth Trade Practices Act 1974 or the Fair Trading Acts in each of the States and Territories of Australia, except to the extent permitted by those Acts where applicable.
We offer exchanges for a different size or colour of the same item. If you would like to make an exchange, please contact our Customer Service team, who can set it up for you if the stock is available. This will hold the item for 14 days (after which it will automatically be taken off hold) so send your return back to us as soon as possible to ensure you get your chosen size.
Here's how we refund - if you paid via:
- The refund amount will be paid by Direct Deposit only, deducting the shipping and handling cost.
- Credit: We can issue credit in your account that you can use for your next purchase.
Refund Process Time.
We will process your refund within 10 business days of receiving the return at our warehouse. Please remember, your financial institution can take an extra few days to get the refund back into your account.
If your item is faulty.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.
If you received an item you didn't order.
If you have received an item different to the one you ordered, please contact our Customer Service team who will work with you to resolve the problem as quickly as possible.
Should you have any questions or discuss it further, please feel free to contact us on 1300 662 042 or email us email@example.com
Thank you for be with us!